This article provides instructions on accessing Adobe Creative Cloud applications on a Windows or macOS computer.
NOTE: Adobe has extended temporary at-home access to Adobe Creative Cloud applications for students and faculty impacted by the Coronavirus/COVID-19 pandemic, so that they can continue their work remotely, until August 15th, 2020. Please follow the instructions below to enable access to Creative Cloud Desktop Apps on your macOS or Windows desktop or laptop computer. This free access was originally set to expire in May, and then extended to expire on July 6th, 2020.] The College intends to upgrade its Adobe agreement and provide access to the Creative Cloud suite for all students, faculty and staff beyond August 15th. Our license for Adobe is done via a NERCOMP consortium agreement, which is being re-negotiated with Adobe so that institutions in the middle of multi-year contracts, like MassArt can upgrade to the full campus license option. Once the campus license is in place, students will also have access to mobile and web versions of Adobe CC apps which will run on iOS or Android devices, or in a web browser.
Accessing Adobe Creative Cloud and downloading Creative Cloud apps
- Using a macOS or Windows desktop or laptop computer, visit https://creativecloud.adobe.com and use your Net ID to sign in. Make sure you enter your complete email address (e.g., email@example.com) – NOT just your NetID.
- When the Google authentication window appears, enter your full email address (e.g., firstname.lastname@example.org) – NOT just your NetID – and click Next. When the next window appears enter your NetID password and click Next.
- If you see the following screen (you may not), select Company or School Account. If asked for a password, enter your NetID password.
- If you have successfully logged in, you should see a window like the following:
You may see a different window, but if you see this icon on the page, and your name next to it, you are logged in.
- Depending on the window you are in find and click the Apps or View All link on the page to see all of the CC apps.
You will need to download and install the Creative Cloud desktop app to download other Creative Cloud applications like Photoshop, Illustrator or Premier. Any of the following methods will should allow you download and install the app.
Note title Downloading and Installing the Creative Cloud desktop app may vary depending on your OS
Be advised the experience is slightly different for macOS and Windows users - in both cases, you will download an installer file (typically a *.dmg file on macOS, or an *.msi file on a Windows computer). You will run the downloaded installer and install the application as you would for any other downloaded installer/application.
Note title Download speeds will vary, and may take a significant amount of time.
Download speeds will vary, depending on the speed of your home or local connection to the internet. Adobe may also be experiencing heavy loads and this could impact download speed performance. Plan for a significant amount of time to download these applications.
Once the app is installed on your desktop or laptop computer, you can download other Creative Cloud applications.
Online documentation and resources for learning Adobe Creative Cloud apps
Adobe provides online training Creative Cloud applications for users, from beginners to experts–please review Adobe’s Creative Cloud tutorials page for more information.
If you experience any issues, please report them to the helpdesk via email at email@example.com or using the web form. Your request or issue will be routed to the appropriate staff member for further investigation - we will do our best to fix any issue we can.