For more information and updates on MassArt's response to the Coronavirus/COVID-19 pandemic, please visit massart.edu/coronavirus. Please review the Technology department operations during Coronavirus-COVID-19 pandemic wiki article for information on access to Technology department facilities and services. Please submit technical issues and service requests to the help desk web customer portal, via email at helpdesk@massart.edu, or via phone 617.879.7888.
Child pages
  • How to access Adobe Creative Cloud applications

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...


This article provides instructions on accessing Adobe Creative Cloud applications on a Windows or macOS computer.


Warning
titleWarning regarding Adobe's Creative Cloud system requirements
  1. The system requirements for Adobe Creative Cloud applications are available here: helpx.adobe.com/creative-cloud/system-requirements.html
    Your computer must meet the minimum requirements in order to be able to use Creative Cloud apps. If your computer does not meet the system requirements, you may need to upgrade computer components, the computer's operating system, or the computer itself.
  2. Our license is currently restricted to the macOS and Windows desktop versions of Creative Cloud apps. The use of Mobile or Web apps may not be included or may not work on your devices.

NOTE: Adobe has extended temporary at-home access to Adobe Creative Cloud applications for students and faculty impacted by the Coronavirus/COVID-19 pandemic, so that they can continue their work remotely, until August 15th, 2020. Please follow the instructions below to enable access to Creative Cloud Desktop Apps on your macOS or Windows desktop or laptop computer. This free access was originally set to expire in May, and then extended to expire on July 6th, 2020.] The College intends to upgrade its Adobe agreement and provide access to the Creative Cloud suite for all students, faculty and staff beyond August 15th. Our license for Adobe is done via a NERCOMP consortium agreement, which is being re-negotiated with Adobe so that institutions in the middle of multi-year contracts, like MassArt can upgrade to the full campus license option. Once the campus license is in place, students will also have access to mobile and web versions of Adobe CC apps which will run on iOS or Android devices, or in a web browser.


Accessing Adobe Creative Cloud and downloading Creative Cloud apps

  1. Using a macOS or Windows desktop or laptop computer, visit https://creativecloud.adobe.com and use your Net ID to sign in. Make sure you enter your complete email address (e.g., netid@massart.edu) – NOT just your NetID.
  2. When the Google authentication window appears, enter your full email address (e.g., netid@massart.edu) – NOT just your NetID – and click Next. When the next window appears enter your NetID password and click Next.
  3. If you see the following screen (you may not), select Company or School Account. If asked for a password, enter your NetID password.



  4. If you have successfully logged in, you should see a window like the following:

    You may see a different window, but if you see this icon on the page, and your name next to it, you are logged in. 

  5. Depending on the window you are in find and click the Apps or View All link on the page to see all of the CC apps. 
      

  6. You will need to download and install the Creative Cloud desktop app to download other Creative Cloud applications like Photoshop, Illustrator or Premier. Any of the following methods will should allow you download and install the app. 



    Note
    titleDownloading and Installing the Creative Cloud desktop app may vary depending on your OS

    Be advised the experience is slightly different for macOS and Windows users - in both cases, you will download an installer file (typically a *.dmg file on macOS, or  an *.msi file on a Windows computer). You will run the downloaded installer and install the application as you would for any other downloaded installer/application. 


    Note
    titleDownload speeds will vary, and may take a significant amount of time.

    Download speeds will vary, depending on the speed of your home or local connection to the internet. Adobe may also be experiencing heavy loads and this could impact download speed performance. Plan for a significant amount of time to download these applications. 


  7. Once the app is installed on your desktop or laptop computer, you can download other Creative Cloud applications. 

  8. For more information on how to download or install apps or use the Creative Cloud desktop app, see Adobe's Download and Install Creative Cloud apps or Install Creative Cloud apps on a new computer

Online documentation and resources for learning Adobe Creative Cloud apps

Adobe provides online training Creative Cloud applications for users, from beginners to experts–please review Adobe’s Creative Cloud tutorials page for more information.


If you experience any issues, please report them to the helpdesk via email at helpdesk@massart.edu or using the web form. Your request or issue will be routed to the appropriate staff member for further investigation - we will do our best to fix any issue we can. 




Livesearch