For more information and updates on MassArt's response to the Coronavirus/COVID-19 pandemic, please visit massart.edu/coronavirus. Please review the Technology department operations during Coronavirus-COVID-19 pandemic wiki article for information on access to Technology department facilities and services. Please submit technical issues and service requests to the help desk web customer portal, via email at helpdesk@massart.edu, or via phone 617.879.7888.
Child pages
  • Technology department operations during Coronavirus-COVID-19 pandemic
Skip to end of metadata
Go to start of metadata
 This page provides guidance regarding the impact of Coronavirus/COVID-19 on the MassArt Technology department's operations and services.

Overview

For more information and updates on MassArt's response to the Coronavirus/COVID-19 pandemic, please visit massart.edu/coronavirus

The Coronvavirus/COVID-19 pandemic has had a significant impact on the MassArt community. The Technology department continues to provide support to the MassArt community, but access to our facilities and the delivery of some of our services has changed in response to the pandemic.

Access to Facilities

While faculty and staff continue to work remotely, only authorized personnel may access campus facilities. Accordingly, Technology department offices and facilities, including Tech Central and the Lab, are closed to the MassArt community and the public as long as these restrictions are in place.

We may access these offices and facilities provisionally to support the College's operations at the discretion of the Chief Information Officer / Assistant Vice-President of Technology, or the direction of the President or the Cabinet.

Services

Technology department staff will continue to provide remote support for faculty, staff and students to facilitate business continuity, administrative and academic operations, and online teaching and learning. Additionally, we will continue to maintain enterprise infrastructure, applications, and services to the best of our ability.

The following services will be unavailable while access to campus facilities' restrictions are in place: 

  • Equipment checkout via Tech Central in Tower 312
  • Printing, output and scanning services available in The Lab on the 3rd Floor of the Tower, or at other locations we support
  • Computer labs on the 3rd floor of the Tower, or at other locations we support

How can I request support?

Please submit technical issues and service requests using one of the following methods:

Thank you for your continued support and commitment to the success of our students. 


Need Help?

Email: helpdesk@massart.edu

Call: (617) 879-7888

File a Ticket Online: helpdesk.massart.edu

Wiki: Technology Knowledge Base

Visit: Tower 312

Help Desk hours of operation are from 8:00am until 7:00pm M-F during the regular semester. Due to Coronavirus/COVID-19 pandemic, our offices are physically closed but we are checking email and voice mail between 8am and 5pm M-F. In case of a network outage, or classroom-related emergency, call (617) 879-7888 and press option 5.

 

 

  • No labels