Technology Knowledge Base (TKB) Home

Welcome to the Technology Knowledge Base

The MassArt Technology Knowledge Base (TKB) is a public repository of information about the use of technology at MassArt, including documentation and help for standard services provided to students, faculty, and staff. It is intended for both technical and non-technical audiences. Confidential information should not be stored in the Knowledge Base.

Technology department operations during Coronavirus/COVID-19 pandemic.

For more information and updates on MassArt's response to the Coronavirus/COVID-19 pandemic, please visit massart.edu/coronavirus.
Please review the Technology department operations during Coronavirus-COVID-19 pandemic wiki article for information on access to Technology department facilities, and services.
Please submit technical issues and service requests using the help desk web customer portal, via email at helpdesk@massart.edu, or via phone 617.879.7888.

The Knowledge Base is designed to be a self-service tool, organized in a logical way, with tagged content and a comprehensive search function to help you find what you need. For additional ways to get support and service, see the Tech Central / Service Desk page.

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Browse the tags, or labels, below to find groups of pages on related to specific categories, user groups, or functions. academic access accounts acrobat administrative adobe alumni android anti-virus apple applications calendar cloud collaboration colleague confluence contacts core course creative docs drive eduroam email emergency endpoints equipment error excel facilities faculty find-me font gmail google google-apps hosted how-to identity idm imaging infrastructure internet ios ipad kb kb-how-to-article learning library lms login mac macro malware management massart-gaming massart-guest mdm media messaging mfd microsoft mobile moodle needscontent needsreview netid network office papercut password pc phishing printing sabon security service software spam staff student students switch system techcentral technology telecom telephone troubleshooting video vpn web webcheckout wifi wiki wireless word workstations xerox zoom

Need Help?

Email: helpdesk@massart.edu
Call: (617) 879-7888
File a Ticket Online: helpdesk.massart.edu
Wiki: Technology Knowledge Base
Visit: Tower 312
Help Desk hours of operation are from 8:00am until 7:00pm M-F during the regular semester. Due to Coronavirus/COVID-19 pandemic, Tech Central is open from 11am until 2pm M-F for those with access to campus. Email and voice mail are checked between 8am and 5pm M-F.

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