Technology Knowledge Base (TKB) Home

Welcome to the Technology Knowledge Base

The MassArt Technology Knowledge Base (TKB) is a public repository of information about the use of technology at MassArt, including documentation and help for standard services provided to students, faculty, and staff. It is intended for both technical and non-technical audiences. Confidential information should not be stored in the Knowledge Base.

Technology department operations during Coronavirus/COVID-19 pandemic.

For more information and updates on MassArt's response to the Coronavirus/COVID-19 pandemic, please visit massart.edu/coronavirus.
Please review the Technology department operations during Coronavirus-COVID-19 pandemic wiki article for information on access to Technology department facilities, and services.
Please submit technical issues and service requests using the help desk web customer portal, via email at helpdesk@massart.edu, or via phone 617.879.7888.

The Knowledge Base is designed to be a self-service tool, organized in a logical way, with tagged content and a comprehensive search function to help you find what you need. For additional ways to get support and service, see the Tech Central / Service Desk page.

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Browse the tags, or labels, below to find groups of pages on related to specific categories, user groups, or functions. academic access accounts acrobat administrative adobe anti-virus applications autodesk calendar chat client cloud collaboration colleague contacts core course creative davinci eduroam email endpoints excel faculty find-me findme forticlient fortigate fortinet g gmail google groups hangouts hosted how-to identity internet ios ipad kb kb-how-to-article learning lms login mac macro malware management massart massart-gaming massart-guest mdm meet mfd microsoft moodle needsreview network office online-teaching papercut pc phishing photocopy printing remote remoteaccess scan-to-email scanner section security self-service service share sheets software spam sslvpn staff student students suite system techcentral technology telecom telephone trouble user videoconference voicemail web webcheckout wifi wireless word xerox zoom

Need Help?

Email: helpdesk@massart.edu
Call: (617) 879-7888
File a Ticket Online: helpdesk.massart.edu
Wiki: Technology Knowledge Base
Visit: Tower 312
Help Desk hours of operation are from 8:00am until 7:00pm M-F during the regular semester. Due to Coronavirus/COVID-19 pandemic, Tech Central is open from 8am until 1pm M-F for those with access to campus. Email and voice mail are checked between 8am and 5pm M-F.

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