For more information and updates on MassArt's response to the Coronavirus/COVID-19 pandemic, please visit massart.edu/coronavirus. Please review the Technology department operations during Coronavirus-COVID-19 pandemic wiki article for information on access to Technology department facilities and services. Please submit technical issues and service requests to the help desk web customer portal, via email at helpdesk@massart.edu, or via phone 617.879.7888.
Technology department operations during Coronavirus-COVID-19 pandemic
Please review the Technology department operations during Coronavirus-COVID-19 pandemic wiki article for information on access to Technology department facilities and services.
The Technology department is a customer service organization which provides a range of technology services to the MassArt community. Our mission is to promote and support technology services which meet the creative, academic and administrative needs of all members of the community. We provide assistance, education, consulting and support for students, faculty and staff regarding the use of computing hardware and software for administrative and academic computing.
We are organized into five teams–Office of the CIO, Client Services, Academic Technology, Infrastructure and Enterprise Applications– and are responsible for a number of services, including:
- Management and maintenance of the College's network and computing infrastructure, enterprise applications and information systems, and databases which support administration and instruction.
- Coordination and provisioning hardware, software and other technology-based services.
- Partnership with Libraries on the Teaching with Technology Collaborative to assist faculty in the use and adoption of new technologies, and to support instruction and academic computing.
- The Lab, which offers output and printing services, labs and instructional technology spaces and training for students, faculty and staff.
- Tech Central, which provides a one-stop shop for all computing needs, houses the Help Desk, and also manages the checkout of computing, AV and other equipment to the community.
Unless specified otherwise below, Technology staff are available virtually, via email or Google Meet, during normal business hours (9am-5pm), Monday-Friday. Individual staff members may be working remotely, or on a hybrid schedule (remote and on-premise), may have a different schedule, depending on their job duties and responsibilities.
| Services & Teams | Providers | Service Location | Hours |
|---|---|---|---|
| Office of the CIO | Patrick O'Connor Chief Information Officer / Associate Vice President of Technology Lisa Caso Administrative Assistant | Tower 305, Tower 803 Hybrid Schedule | Available virtually Mon-Fri: 9am-5pm CIO on-campus Tuesdays and Thursdays in Tower 305, remote otherwise Administrative Assistant on campus Wednesdays and Fridays, 8am-4pm, remote otherwise. |
| Infrastructure | Patrick O'Connor Acting Director of Infrastructure | Tower 305, Tower 803 | Infrastructure Team hours: An Infrastructure Staff member is available on-premise or virtually: Director on-campus Tuesdays and Thursdays in Tower 305, remote otherwise. |
| Enterprise Applications & Integration | Lana Ludanova Director of Enterprise Applications & Integration | The EAI team is working remotely and will periodically visit campus as required | Virtual availability: Mon-Fri 9am-5pm |
| Tech Central | Addrienne Walker-Gaisey Help Desk Manager | Tower 312 | Tech Central Hours Mon-Thu: 8am - 7pm Fri: 8am-5pm |
| Client Services | John Ashworth-King Director, Client Services | Tower 312 | Available virtually |
| The Lab | Clint Baclawski Lab Manager | Tower 3rd Floor Concourse | The Lab hours: Mon-Thu: 8am-8pm Fri: 8am-5pm Sat: Closed Sun: 9am-5pm |
| Academic Technology | Meg Young Director, Academic Technology | Tower 313 | Mon-Fri: 9am-5pm |
| Technology for Teaching & Learning | Hu Hohn Director | Working Remotely | Mon-Fri: 9am-5pm |
| Information Security | Bryce Cunningham Information Security Officer | Working Remotely | Monday & Tuesday: 8am-4pm Friday: 9am-4pm |
Tech Central and The Lab hours vary by semester, and during breaks. Please check the links to ensure services are available when you need them.
