For more information and updates on MassArt's response to the Coronavirus/COVID-19 pandemic, please visit Please review the Technology department operations during Coronavirus-COVID-19 pandemic wiki article for information on access to Technology department facilities and services. Please submit technical issues and service requests to the help desk web customer portal, via email at, or via phone 617.879.7888.
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Technology department operations during Coronavirus-COVID-19 pandemic

Please review the Technology department operations during Coronavirus-COVID-19 pandemic wiki article for information on access to Technology department facilities and services.

The Technology department is a customer service organization which provides a range of technology services to the MassArt community.  Our mission is to promote and support technology services which meet the creative, academic and administrative needs of all members of the community. We provide assistance, education, consulting and support for students, faculty and staff regarding the use of computing hardware and software for administrative and academic computing.

We are organized into five teams–Office of the CIO, Client Services, Academic Technology, Infrastructure and Enterprise Applications– and are responsible for a number of services, including:

  • Management and maintenance of the College's network and computing infrastructure, enterprise applications and information systems, and databases which support administration and instruction.
  • Coordination and provisioning hardware, software and other technology-based services.
  • Partnership with Libraries on the Teaching with Technology Collaborative to assist faculty in the use and adoption of new technologies, and to support instruction and academic computing.
  • The Lab, which offers output and printing services, labs and instructional technology spaces and training for students, faculty and staff.
  • Tech Central, which provides a one-stop shop for all computing needs, houses the Help Desk, and also manages the checkout of computing, AV and other equipment to the community.

Unless specified otherwise below, Technology staff are available virtually, via email or Google Meet, during normal business hours (9am-5pm), Monday-Friday. Individual staff members may be working remotely, or on a hybrid schedule (remote and on-premise), may have a different schedule, depending on their job duties and responsibilities.

Services & TeamsProvidersService LocationHours
Office of the CIO 

Patrick O'Connor

Chief Information Officer / Associate Vice President of Technology
Office: Tower 305

Lisa Caso

Administrative Assistant
Office: Tower 803

Tower 305, Tower 803

Hybrid Schedule

Available virtually Mon-Fri: 9am-5pm

CIO on-campus Tuesdays and Thursdays in Tower 305, remote otherwise

Administrative Assistant on campus Wednesdays and Fridays, 8am-4pm, remote otherwise.


Patrick O'Connor

Acting Director of Infrastructure
Office: Tower 305

Tower 305, Tower 803

Infrastructure Team hours:

An Infrastructure Staff member is available  on-premise or virtually:
Mon-Fri -

Director on-campus Tuesdays and Thursdays in Tower 305, remote otherwise.

Enterprise Applications & Integration

Lana Ludanova

Director of Enterprise Applications & Integration
Office: Tower 803

The EAI team is working remotely and will periodically visit campus as requiredVirtual availability:
Mon-Fri 9am-5pm
Tech Central

Addrienne Walker-Gaisey

Help Desk Manager
Office: Tower 312

Tower 312

Tech Central Hours

Mon-Thu: 8am - 7pm

Fri: 8am-5pm

Client Services  

John Ashworth-King

Director, Client Services
Office: Tower 312

Tower 312
Hybrid Schedule

Available virtually

The Lab

Clint Baclawski

Lab Manager
Office: Tower 302

Tower 3rd Floor Concourse

The Lab hours:

Mon-Thu: 8am-8pm

Fri: 8am-5pm

Sat: Closed

Sun: 9am-5pm

Academic Technology

Meg Young

Director, Academic Technology
Office: Tower 313

Tower 313Mon-Fri: 9am-5pm
Technology for Teaching & Learning

Hu Hohn

Office: Tower 724

Working RemotelyMon-Fri: 9am-5pm
Information Security

Bryce Cunningham

Information Security Officer
Office: Tower 806

Working Remotely

Monday & Tuesday: 8am-4pm

Friday: 9am-4pm

Tech Central and The Lab hours vary by semester, and during breaks. Please check the links to ensure services are available when you need them.

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