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The Technology Alerts space is a consolidated view of all alerts concerning the network, systems, and services of the Technology Department at MassArt.

The current and upcoming alerts are listed below. Click on the "Tech Alert Archives" on the left for past alerts.


WHAT'S HAPPENING TODAY

UPDATE: The bulk of this weekend's maintenance has been successfully completed, and the campus network and systems have been restored to full functionality.  However, we are continuing to troubleshoot some issues with the MassArt wireless network, affecting a small number of access points on campus, and we will provide further updates when those issues have been resolved.…
We will be performing some emergency maintenance on Colleague beginning at midnight on May 22, 2015.  We expect Colleague and daVinci to be unavailable for 2-3 hours.
We will be doing some maintenance on the Confluence wiki tonight at approximately 11:00 p.m.  During that period, you may lose connectivity to the wiki for 5-15 minutes.  Please report any issues to Tech Central at 617.879.7888 or helpdesk@massart.edu. mailto:helpdesk@massart.edu.
UPDATE 2015.05.13 4:45 p.m.  We are continuing to experience a small number of reported issues with connectivity to the MassArt network, and we are working closely with our network hardware vendor to isolate the cause and resolve the issues.  As part of this process, we will be doing some work on the MassArt wireless network this evening at approximately 11:00 p.m. If you are connected to the MassArt network at that time,…
We received reports over the weekend that some users were unable to transfer funds to their Fenway Card accounts.  We have confirmed with Card-Smith that they were experiencing issues with their systems and that those issues have now been resolved.
Please be advised that we will be performing some scheduled maintenance on some of our servers next Wednesday morning, April 22nd, between 6:00 and 7:00 a.m. During this time, access to Colleague and da Vinci may be interrupted. Gmail and other Google Apps will be unaffected during this maintenance. If you have any questions or concerns, please contact Tech Central at helpdesk@massart.edu mailto:helpdesk@massart.edu or 617.879.7888.
RESOLVED: The issue with our print server has been resolved.  Please continue to report any unexpected behaviors to helpdesk@massart.edu. mailto:helpdesk@massart.edu.     We're experiencing an issue with one of our servers that may affect printing for some staff members on campus  If you experience any difficulty with printing, please report it to helpdesk@massart.edu mailto:helpdesk@massart.edu. We'll provide further updates when we have more information and when the issue is resolved.
UPDATE: The maintenance was completed successfully at 6:30 a.m.  All systems are functioning normally. Please note that we will be performing maintenance on our network's domain controllers tomorrow morning, Tuesday, March 24th, between the hours of 5:00 and 7:00 a.m.  During this period, any service that authenticates to our network may experience a disruption as the systems restart. This includes any on-campus administrative machine that is bound to the domain,…
UPDATE 12:00 p.m. 3/18/15  We believe we have, for the most part, resolved the issues users have experience over the last several days. We are currently in the process of following up with community members who reported issues to the trouble-ticketing system (Footprints). Our primary focus, at this point, is to restore network connectivity and ensure reliable and stable internet connections for users’ mobile devices and computers connected to the MassArt wifi network.…
Update: We believe we have resolved the issues with the campus wireless network. Our systems are showing the access points as online and stable, and our testing has confirmed this. We are following up with individuals who reported issues to confirm that they are resolved. If you continue to experience any issues, please report them immediately to Tech Central at helpdesk@massart.edu mailto:helpdesk@massart.edu or 617.879.7888. Thank you for your patience during this outage.…



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