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The MassArt academic campus consists of 8 buildings covering over 850,000 square feet. The Facilities Department is responsible for providing the daily operational support needed to provide a safe, clean, and suitable working and learning environment for staff, faculty, and students. The Facilities Department's primary mission is to keep all ancillary systems and components safe and functional. Our secondary goal is to continually upgrade the facilities to meet changing academic needs.

The Facilities office is located in the Tower building, suite T401. This is where all facilities calls are received and directed to the appropriate personnel. All foremen and tradesmen carry radios so they can be reached quickly, especially in emergencies. Work Request forms are filled out online using the SchoolDude system. 

Facilities Assistance Helpline: 617-879-7777

The Facilities Assistance Helpline can be reached Monday through Friday from 9:00 AM - 5:00 PM. Any facilities related emergencies that arise before or after hours of operation should be directed to Public Safety, 617-879-7810. The Facilities Helpline should be used in emergencies only.

Work Requests: SchoolDude

This is the vehicle used by MassArt community members in administrative roles to request the services of the Facilities Department. We use these requests to track projects and apply for BHE funding, as well. Work requests are prioritized individually by safety factor, equipment need, academic need, and departmental need. Work requests are used to maintain and repair the facility or to obtain the services of the Facilities Department for work other than renewal work. Please contact the Facilities Department to receive a SchoolDude username and password. Due to security reasons, physical Key Request forms must be submitted to the Facilities Office with an authorized signature. Key Request forms can be picked up in the Facilities Office or here.

Submit a Facilities work request online through SchoolDude.

Maintenance Reporting: CrowdComfort

CrowdComfort is our most recent maintenance reporting system that allows anyone on campus to issue a report through text message (617-229-5425) or by downloading the CrowdComfort mobile application. Please note that in order for the Facilities staff to correctly identify the reported issues, reports must be as detailed as possible.

Renewal Projects

These projects are mainly focused on changing or upgrading the facility to accommodate academic programs or needs. These projects are usually done during the summer to lessen disruption to classes. Some renewal projects are not academic based but serve to enhance the facility for the entire college community.



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