For more information and updates on MassArt's response to the Coronavirus/COVID-19 pandemic, please visit Please review the Technology department operations during Coronavirus-COVID-19 pandemic wiki article for information on access to Technology department facilities and services. Please submit technical issues and service requests to the help desk web customer portal, via email at, or via phone 617.879.7888.
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On Campus Testing Site

Q. What is the cost of these tests?

  1. These tests will be free for students, faculty, and staff included in our testing program. 

Q. How long will it take to get my results? 

A. Results will be available 24-48 hours from receipt of the test at the Broad Institute labs.

Q: What kind of testing is MassArt doing?

A: We are partnering with the Broad Institute to use polymerase chain reaction (PCR) or molecular tests, which is the gold standard and the most accurate test for detecting current COVID-19 infection. 

Q. Where will the test site be on the MassArt campus?

A. As of October 13th, our new testing location is inside the North Crackertorium, in the passageway between DMC and North Building. 

We request that anyone who is only here for testing and/or is Restricted on CoVerified enter and exit through the North Hall entrance. 

Q. When can I get testing? 

  1. Our testing site hours are: 

  • Monday 8:30am - 12pm, 1pm - 5pm
  • Tuesday 8:30am - 12pm, 1pm - 5pm
  • Wednesday 8:30am - 12pm, 1pm - 5pm
  • Thursday 8:30am - 12pm, 1pm - 5pm
  • Friday 8:30am - 12pm, 1pm - 5pm
  • Saturday 10am - 2pm

Please make an appointment on CoVerified for a test. 

Q. Can walk-ins be accommodated at the test site?

A. No, testing is appointment-based only and only for those who are in our testing program. If you have an urgent need to get tested, please contact the MassArt COVID Team at 401.281.9332 (call or text) or

Q. What if I start experiencing symptoms?

  1.  If you are feeling sick or experiencing any symptoms, it is best to make an appointment with a clinician who can evaluate you and devise a plan for your health. You should NOT come to campus if you are experiencing symptoms. Please do not schedule a test if you are experiencing symptoms. 

Students are able to set up a telehealth appointment with a clinician through Optum Student Health Services. Please call 617.879.5220 to schedule a same-day appointment. Optum Student Health Services is open Monday – Friday, 9am-6pm and can diagnose and treat respiratory and other conditions. For more information, click here

Employees should contact their primary care provider to set up an appointment. 

If you would like further support, please contact the MassArt COVID Team at 401.281.9332 (call or text) or

Q: Who will staff the test site?

A. The testing site is staffed by a clinician and student workers through work-study for admin support. 

Q. How will I make an appointment for testing?

A. You can book an appointment through your CoVerified account- on the app or on the website. Testing should only be for people who are on campus regularly- please review our testing program for required frequency. 


Q: Do I need to be cleared in CoVerified if I’m only coming to campus for a test?

A: No, you do not need to be cleared in CoVerified if you are only coming to campus for a test. You will need to bring your MassArt ID, and enter through the North Hall entrance.

Q: Why am I restricted on CoVerified? 

A: When you see the red/restricted marker, it should say "Why am I restricted?" under it- click on this to see the exact reason you are restricted.

First, make sure you have completed your daily symptom tracker under Report > Report Symptoms. If you are experiencing any new symptoms that are not typical for you, you will be restricted and should not come to campus or go to class. 

If it says you are not following testing protocol compliance, you are overdue for a test. Please make an appointment for a test ASAP. If you have not tested within your required frequency, you will be restricted. 

Q: How often do I need to do the symptom tracker?

A: We recommend checking in with yourself and reporting any symptoms through the app daily, however you are required to enter the symptom reporting on days when you are accessing campus, at minimum. 

Q. How will a COVID positive case be communicated to the campus?

A. We have created a dashboard to inform our community about data and metrics surrounding our plan and response for COVID. The dashboard will be updated weekly on Wednesdays, to reflect test results from the prior seven days.

Q: Do students who are taking remote classes need to be tested?

A: Students who are taking 100% remote classes, are not living on campus, and will not be accessing campus are not required to be tested. If you plan on regularly accessing campus during the semester, you will need to be tested according to this schedule

Q: Do faculty who are remote need to be tested?

A: Faculty who are 100% and will not be accessing campus are not required to be tested. If you plan on regularly accessing campus during the semester, you will need to be tested according to this schedule:

Q: Can I get tested outside of MassArt?

A: We will be allowing our MassArt members to receive PCR molecular tests at off-campus locations, but to allow access to campus, we will require the proof of negative test results at the same required frequency for our MassArt community standards. 

Please upload the documentation of your negative test results into the CoVerified app. 

Access to Campus

Q: As a student, how do I get access to campus for studio space, using wifi, etc?

A. Access will be available for study spaces, majors studio access and specialty shops based upon how each department has structured time around class meetings. Scheduling for on-campus time is done a week in advance- the scheduling tool is available starting Sunday, and closes Wednesday. The link and information explaining how the tool will work is located here. (It will say “Sorry, this has not started." if you access this between Wednesday and Sunday. 

 This process of "Sunday to Wednesday scheduling for access the following week" will be in place for the remainder of the semester. 

The scheduling website is intended for weekly access only, if you have already arranged for or been assigned recurring fixed studio time for the semester within your department, you do not need to submit a request. 

In order to access campus for any of the above mentioned reasons,  you must have completed testing according to your testing schedule. You must also have completed your daily symptom checker through the CoVerified app. 

Q: As an employee, how do I get access to campus?

A: If you are on campus regularly, you will need to show your MassArt ID and your CoVerified app at the main entrances of Kennedy or DMC. 

If you are not on campus regularly, you need to submit a NeoGov form and notify the appropriate supervisors to get approval to come to campus. 


Q.  Do I need to receive COVID testing?

A: Please review the ongoing testing frequency grid to understand if you will be included in the testing program:

Q: How often do I need to be tested?

A: All students, faculty and staff accessing campus regularly will be required to have regular testing at the frequency specified above. The regularity of testing will be based on how much time you spend on campus. Many hybrid programs operate in a one week on-campus, one week off-campus/remote cycle; therefore testing every other week aligns with time spent on campus. Employees and off-campus students who will be entirely remote and not accessing campus will not be tested. The testing frequency outlined above will be in place for the foreseeable future, but may change if public health advice warrants. All students, faculty and staff accessing campus regularly will be required to have regular testing at the frequency specified above. All community members will need to abide by our measures of health and safety including but not limited to: daily symptom tracking, wearing a mask, frequent hand washing, and physical distancing. 

Q. What do I need to do to come to campus?

A: Check in for symptom tracking on CoVerified the day you are coming to campus. If you have any symptoms, please stay home and DO NOT come to campus. 

As always, please wear a mask, maintain physical distancing, and wash your hands regularly.

Q. How do I get/use CoVerified?

A: Here are the steps: 

  1. Download CoVerified

  • CoVerified mobile apps for iOS and Android devices are available here:

  • CoVerified for laptop/desktop, using any web browser, is available here:

2)  Sign-in with your MassArt email address (e.g.,  and password. See the CoVerified tutorial for more info.

3)  Complete the symptom tracker each morning. 

4)  Schedule testing appointments and view results. 


Contact Tracing 

Q: What is contact tracing? 

A: Contact tracing is a public health tool that has been used for many years to stop the spread of infectious diseases. This is an important method for us to get ahead of the virus and limit how many people become infected with COVID-19. If you test positive, or someone you were in contact with tests positive and identifies you as someone they were around, you will be called by a MassArt Contact Tracer. In order to lessen the spread of COVID-19 and keep our community safe, it is important that you do your part and follow any instructions you receive carefully.

Q: What’s the difference between isolation and quarantine? 

A: Isolation is for someone who has tested positive, and needs to immediately separate themselves so they don’t pass the virus to others, even if they do not have symptoms. Isolation is required for 10-14 days for the infectious period of the virus.  

Quarantine is for anyone who has been in close contact with someone who has tested positive, and is therefore at higher risk to contract COVID-19. Quarantine requires you to stay home and stay separate from others for 14 days to decrease any possible risk of spreading the virus.  

Q: Why is it important to isolate or quarantine? 

A: Even if you do not feel sick, it is still important that you do not interact with others because you could be putting them at risk. It’s estimated that approximately 40% of people are asymptomatic but can still pass the virus to someone else. Isolation and quarantine are a way to get ahead of the virus, and stop it from spreading to others. 

Q: How does MassArt contact tracing work?

A: The MassArt contact tracing team is made up of six staff members who have volunteered to serve the community by taking on the responsibility of contact tracing. 

Each of these members has: 

· completed 12 hours of intensive training from both Johns Hopkins University and the Massachusetts Department of Public Health

· completed required assessments, and 

· signed a confidentiality agreement. 

Q: Is contact tracing confidential? 

A: When our Contact Tracers reach out to the contacts of a COVID-positive person, they do not share the person’s identity. All information collected throughout the contact tracing process is confidential and no personal information -- only case data -- will be shared with the Boston Public Health Commission as is required by public health law. The reason for a contact tracing team within MassArt is to be sure that isolation and contact tracing can be done immediately to alert anyone who was exposed. Our Contact Tracers are able to immediately respond, without

relying on the Boston Public Health Commission, which may have a 24-48 hour delay in beginning contact tracing for a new case. We know that immediate contact tracing is critical to successfully staying ahead of virus transmission, so MassArt takes the lead on contact tracing, while working closely with the Department of Public Health and Boston Public Health Commission.

Q: What if I was around someone and later found out they tested positive? 

If you have come into contact with someone who tested positive, do not schedule a test, and instead please reach out to us on the MassArt COVID Hotline by calling or texting 401.281.9332



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